Privacy Policy
Last Updated: November 2025
Introduction
neural acov is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We comply with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable data protection regulations. By using our services, you agree to the collection and use of information in accordance with this policy.
For any questions or concerns about this policy, please contact us at [email protected]
Information We Collect
Personal Information
We collect information you provide directly to us:
- Contact information: name, email address, phone number
- Professional information: company, job title, industry
- Course enrollment data: selected courses, payment information
- Communication data: messages sent through contact forms
- Account credentials: username and password (if applicable)
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information: IP address, browser type, operating system
- Usage data: pages visited, time spent, links clicked
- Location data: general geographic location based on IP address
- Cookie data: information stored through cookies (see Cookie Policy)
How We Use Your Information
Service Delivery
To provide, maintain, and improve our training services, process course enrollments, and communicate about your courses.
Communication
To respond to your inquiries, send course updates, provide customer support, and send marketing communications (with your consent).
Website Improvement
To analyze website usage, understand user preferences, and enhance user experience through analytics.
Legal Compliance
To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect our legal rights.
Legal Basis for Processing
We process your personal data based on:
Consent
For marketing communications, optional cookies, and other non-essential processing activities where we have obtained your explicit consent.
Contract
To fulfill our contractual obligations when you enroll in our courses or use our services.
Legitimate Interest
For business operations, website improvement, fraud prevention, and other legitimate business purposes that do not override your rights.
Legal Obligation
To comply with legal requirements such as tax reporting, financial record keeping, and regulatory compliance.
Information Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, email service providers, hosting services, and analytics platforms that help us operate our business
- Educational Partners: When relevant to course delivery or certification programs
- Legal Authorities: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, sale, or acquisition (with notice to affected users)
All third parties we work with are contractually obligated to protect your data and use it only for specified purposes.
Data Retention
We retain your personal data for the following periods:
After these periods, we securely delete or anonymize your data unless longer retention is required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security updates
- Access controls limiting employee access to personal data
- Regular security assessments and vulnerability testing
- Secure payment processing through certified payment providers
- Incident response procedures for data breaches
In the event of a data breach that poses a risk to your rights, we will notify affected individuals within 72 hours as required by PDPA.
Your Rights
Under Singapore's PDPA, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (subject to legal requirements).
Right to Object
Object to processing of your data for direct marketing.
Right to Portability
Receive your data in a structured, commonly used format.
Right to Withdraw Consent
Withdraw consent for processing at any time.
To exercise these rights, please contact us at [email protected]. We will respond within 30 days.
International Data Transfers
Your data is primarily stored on servers located in Singapore. If we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by regulatory authorities
- Transfers only to countries with adequate data protection levels
- Appropriate technical and organizational security measures
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
neural acov
9 Straits View, Marina One West Tower #15-05, Singapore 018937
Privacy Inquiries
[email protected]Phone
+65 6892 4756If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.